Let's set some ground rules here: I'm 40-something mutidisciplinary geek (fine arts / theatre / music ) and part time gadget fiend. I started working in the Technical Support industry in 1988. I've been pretty steadily employed for one company or another as Tech Support or Helpdesk since then.
It's now 2010. By my math, that's ... over 20 years in Tech Support.
According to industry wisdom, six months to a year is a "long time" for someone to be in Tech Support for one company. So far I've worked for each of the companies who dared employ me for at least one year - my longest gig is the current one, and that's clocking in at 9 years in April.
So that's a long time. How do I manage to keep doing it? What have I seen? What have I heard? What do I feel like talking about?
Interested?
All right, we'll begin.
20 Years in Tech Support
Someone else I know who does TS commented that often the _only_ way to get a raise was to change jobs. Therefore, on average she changed jobs every 18 months; this increased both her pay and her skillset.
ReplyDeleteThat's a pretty common "technique". On the other hand, I've been fortunate, I guess, in that the Tech Support jobs I've held long-term have resulted in slow but steady raises over time. Your Mileage May Vary...
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