It's depressingly easy to forget that what we're paid to do, as Tech Support people, is help other people with their problems. If you're lurking around Level 4 (see the Levels of Competency post previous) it's easy to get frustrated with just how much the people who are calling you do not know about computers, the internet, or whatever you're supporting.
Take a few moments and remember that everyone starts out as a newbie - everyone starts out not knowing the things you know.
Take a few moments, a deep breath, and Be Kind. It helps.
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