It can be challenging to get into the Tech Support industry - although there are plenty of postings for job openings, there are also plenty of applicants for those openings.
One alternate way to get experience in Tech Support is to work short term "contract" assignments. Many companies need IT personnel for their internal "Help Desk" or Technical Support for their customers on a temporary basis. Even more companies use contract employees to fill the need for more bodies on a seasonal basis, or to "try out" new employees before committing to full-time employment.
If you're starting out as a tech, do a few searches for "technical staffing" on the search engine of your choice. The odds are good you will find at least two agencies in your area who provide temporary employment (also known as "contract"). Call, email and make appointments with the understanding that you're just starting out.
If you're an experienced tech and currently "between jobs", a contract agency can help you fill the gaps between full time employment. Some techs simply go from contract gig to contract gig, as it allows them flexibility and the ability to decide when and where they work.
Working with agencies can make job-hunting easier: the agencies are paid by the companies who are looking for help, so they're motivated to help you get work!
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