There are always a few - a few - moments of relative quiet in the day of a tech support rep. If you have access to the internet, why not use it to track down additional information you can put to use?
Try running a search for free (your area of interest here) tutorial - most of the results you will encounter will provide at least a basic education in the field, programming language or program you're interested in, which can justify your adding it to your skills and experiences list mentioned in Monday's post... which can lead to improving your options and opportunities moving forward.
On top of all that - it's free knowledge, which is always a good thing.
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