Be Pleased With Your Ignorance

For a Tech Support rep, not knowing something is akin to admitting defeat. After all, the job entails knowing more than your customers know.

However, finding out that you don't know something is an opportunity to remind yourself that you don't know everything - it's an opportunity to learn something new, write it down and stockpile that information for yourself and your coworkers.

Be happy when you find out you don't know something - it means you're still learning.