We all get bad calls. Every so often, a call will come along which will just does not go well for all parties concerned.
When that happens, and it will, take a few minutes. Get out of the queue, get up, take five minutes or however many you can manage. Remember that the call wasn't about you as a person regardless of what the customer said - the call was about the customer being frustrated that he could not do what he wanted to do.
Even though some customers get angry and even abusive at you on the phone, you are not the target.
Aye.. Makes sense.
ReplyDeleteSame customer... Every month... Same problem, which he refuses to fix.
ReplyDeleteHad a look at some of your other articles. Good stuff. Write. Everything. Down. Lol.
Following for sure.
Also remove captcha
Been there man! I was in tech support, I totally understand.
ReplyDelete