If you're working in email or other non-telephone support modes, usually you have the ability to pull in a number of cases or tickets into your "in box" before you start working on them.
If you do have this option, take a day or two and see how many tickets your comfortable dealing with at a time. For some folks, a stack of 100 plus tickets in their "in box" is nothing, while for others it looks like (and feels like) an insurmountable obstacle.
Look at batching your work - pull in 20, 10 or even 5 cases, work them, and then pull in the next batch. You may find you're doing more work with less stress.
That's a good idea. I might have to implement that.
ReplyDeletememelol.blogspot.com