RTFM - Read the (freaking) Manual. It's an old phrase, and one which has a lot of truth in it. Most of the issues a customer will encounter are documented somewhere.
If you have the resources, consider picking up "portable" versions of the manuals you reference most often - versions which will fit on a smart phone, in a cloud storage service such as DropBox, your personal laptop, netbook or tablet.
Electronic formats are generally searchable, notate-able, and far easier to carry around than the telephone-book sized "dead tree" versions.
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