So Happy Christmas, everyone.
One of the things that makes Tech Support different from most "desk" jobs is the need for support outside of normal business hours. This means weekends, holidays and the like.
We're working at about half staff over Christmas, and by "half" staff I mean those of us on the front lines and 2nd tier are working. The rest of the company, including any engineers we might have to send things "up" to if we can't solve customer issues, are on vacation. In fact, some of them won't be back until January.
We'll do our best to solve problems. But some folks may not get their larger issues sorted out till 2011. We have to set customer expectations realistically.
The good news is that company holidays, if you're a full time employee, are paid. Which means those of us who work official holidays get paid... twice.
It's not a bad trade-off. Happy Holidays.
Stumped for a Xmas gift for your techie? Welp, t-shirts never seem to be a bad idea.
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